For our US customers, we offer Dynamic pricing with USPS.
For orders shipping within Canada, we offer dynamic pricing with UniUni within major urban areas. Due to the Canada Post strike, outside urban areas we offer Purolator Ground, though our flat rate has increased. Purolator Ground is 12.99 within BC and 24.99 for the rest of Canada.
Free Local Pickup in Vancouver is available.
Please note we will not be processing or shipping orders from Dec 24 to Dec 29 2024.
ORDER PROCESSING
Orders are processed by our team within 2-5 business days. We are a very small team, please be patient and kind with our team members when inquiring about your order.
We work hard to process and ship your orders as quickly as possible. If you need to make an adjustment to your order once it has been placed, please contact info@simplymerino,com right away. We cannot guarantee cancellations/order adjustments/or address changes, but we will always do our best to accommodate when possible.
SHIPPING
You will receive a shipping notification once your shipping label has been created. It may take up to 72 hours for the shipping carrier to activate your tracking number.
We cannot guarantee when your order will arrive. Consider any shipping or transit time offered to you by Simply Merino Co or the shipping carrier as an estimate. We encourage you to order in a timely fashion if you need your items by a specific time.
Once the shipping carrier is in possession of the package, Simply Merino is not responsible for any shipping delays. Shipping delays, lost or damaged packages, and undelivered/missing packages are the responsibility of the shipping carrier. Simply Merino does not replace or refund orders that are marked as ‘delivered’ by the shipping carrier. We recommend reaching out to the shipping carrier in these instances or contact your local police in case you think the package has been stolen.
If you need assistance in contacting the shipping carrier or have any questions, please reach out to our customer service team at info@simplymerino.com. We are happy to help and provide you with additional information.
RETURNS
We will gladly accept any returns within 60 days from date of purchase as long as items are still in NEW condition (not worn or washed). Please send your items back to us at the address below, and include your name, order number, and reason for return with your item. We do NOT pay for return shipping.
Please reach out to our customer service team within 30 days of purchase if any item arrives with manufacturing/workmanship defects, fabric defects, or if there are any fulfillment errors in your order. We will work to get your order corrected as quickly as possible and pay for return shipping.
Returns will be processed within 2-5 business days after we receive your return.
The following items are FINAL SALE:
- UNDERWEAR
- Gift Cards
- Shipping Fees
- Items not purchased directly through our website
- Items discounted by more than 25%
Please take the time to look at our fitting guides, product details, and/or reach out if you have any questions regarding sizes and products before purchasing. If you have any questions, please contact us at info@simplymerino.com.
RETURN ADDRESS:
For our customers in CANADA:
Simply Merino
110-8296 Saint George St
Vancouver BC, V5X 3S5, Canada
For our customers in USA:
Simply Merino
753 Reina Del Mar Ave
Pacifica, CA, 94044
